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Shop on vacation until July 15!

All orders placed during this period will be sent from July 16.

Thank you for your understanding and happy holidays to all.

These conditions of sale are concluded on the one hand by the company JOANNA CALLA hereinafter referred to as THE SELLER, declared and registered at the Paris Chamber of Trades and Crafts (SIREN n °: 529 406 886) and on the other hand, by any natural or legal person hereinafter referred to as THE PURCHASER, wishing to make a purchase via the online store located at the internet address which is the exclusive property of JOANNA CALLA.

The conditions of sale are governed exclusively by French law.

All proposed creations are governed by international copyright and copyright law.

Any reproduction, even partial, of the site and the creations presented is prohibited and will lead to legal proceedings.

Article 1: Definitions :

General Conditions of Sale: designate this document, the terms and conditions applying in the relations between JOANNA CALLA and THE BUYER.

Order: means the PURCHASER's purchase order for one or more product (s) placed by use of the website :

Website: refers to the website accessible at the address

Product: refers to a product or service offered for sale on the website

Buyer: means a natural or legal person, the customer, who uses the website and acquires one or more product (s) or service (s), for his personal needs and not intended for resale, having previously adhered to the General Conditions of Sale.

Article 2: Purpose :

These conditions of sale aim to define the contractual relationship between JOANNA CALLA and THE BUYER and the conditions applicable to any purchase made through this shop whether the BUYER is a professional or an individual.

The acquisition of a good or a service through this site implies unreserved acceptance by the BUYER of these General Conditions of Sale. These conditions of sale will prevail over all other general or specific conditions not expressly approved by JOANNA CALLA.

JOANNA CALLA reserves the right to modify its terms of sale at any time and without notice. In this case, the applicable conditions will be those in force on the date of the order by the BUYER. The BUYER acknowledges being informed that his agreement concerning the content of these General Conditions of Sale does not require the handwritten signature of this document.

The BUYER is advised to save and / or print these general conditions of sale. The BUYER who places an order via this shop expressly and unreservedly accepts all of these general conditions of sale.

Article 3: Characteristics of the goods and services offered :  

JOANNA CALLA is an online store which aims to offer for sale jewelry and hairdressing and fashion accessories for women made by hand, in unique pieces, in very small series or to measure.

The products and services are those listed in the catalog published in the store

The number of items in stock is specified on each description sheet.

These products and services are available while stocks last at the time of order and are subject to change without notice. Each product is accompanied by a description, the photographs in the catalog are as accurate as possible but cannot ensure a perfect similarity with the product, in particular with regard to the colors (which can vary significantly depending on the settings of each screen of computer). Therefore, the photos of the products are not contractual and the content is given for information only.

Manufacturing times are specified at minimum and maximum according to JOANNA CALLA's order book. These deadlines being specified during the confirmation of the order, the BUYER may not dispute them. JOANNA CALLA undertakes to keep the BUYER informed by email of the follow-up of his order.

Article 4: Subscription to "La Calla box" : 

The BUYER chooses the subscription to the Calla box * that suits him: 3, 6, 9 or 12 months as well as his options ** and every month he will receive directly at his home a surprise jewel created especially for the box.

Each jewel worth 70€ to 120€ is delivered in a box.

The BUYER will receive the Calla box * from the 10th of the month following his subscription (except the month of August when the jewel of that month will be sent with that of either July or September).

To keep peace of mind, the PURCHASER pays his subscription in one go.

* Jewelry and subscription boxes cannot be returned, exchanged or reimbursed.
** When ordering, please fill in the boxes provided for this purpose.

Article 5: Custom Creation : 

For all creations made to measure and / or personalized a deposit of the global price will be requested (CB via Payplug or transfer).

The price will be defined at the time of the creation and/or customization request.

Creations made to measure and/or personalized will not be able to benefit from the right of withdrawal and the deposit paid will not be returned. They will not be taken back or exchanged.

Article 6: Unavailability of products :

For items unavailable at the time of purchase JOANNA CALLA reserves the right to cancel the Customer's order and refund the sums paid (within a maximum of 30 days).

The unavailability of the product does not engage the responsibility of the company JOANNA CALLA nor give rise to the right to damages for the BUYER.

Article 7: Price and VAT :

The sales prices of the products are indicated in Euro, excluding shipping costs.

The prices, including the shipping costs, include the costs of order processing, transport and delivery as long as they take place in the geographical areas provided below.

The prices appearing in the catalog are prices including all taxes in euros JOANNA CALLA is not subject to VAT, VAT is therefore not present on invoices.

The words  "VAT not applicable, article 293 B of the general tax code" appear therein.

JOANNA CALLA reserves the right to modify its prices at any time and without notice, it being understood, however, that the price appearing in the catalog when ordering will be the only one applicable to the BUYER.

Article 8: Geographical area :

The online sale of products and services presented on the site is reserved for buyers who reside in :

- France

European UnionSwitzerland, Liechtenstein, Vatican, Norway, Iceland, Monaco

Russia, Israel, Algeria, Morocco, Egypt, Tunisia, Lebanon, Turkey

- USA, Canada

DOMTOM: Guyana, Guadeloupe, Martinique, Reunion, Saint Pierre and Miquelon, Saint Barthélemy, Saint Martin and Mayotte

Asia and Oceania: Japan, Hong Kong, Singapore, Australia


If you wish to be delivered to another country which is not in the list cited above, please contact JOANNA CALLA to find out the amount of the shipping costs.

Article 9: Delivery :

The objects are sent by post, the sending is done after reception of your complete payment (including for payment in 2 times).

Shipments are made within 1 to 4 working days.

The prices indicated do not include the shipping and delivery costs which are extra.

If you have a reception requirement, please notify JOANNA CALLA before placing the order.

See the page dedicated to delivery :

Article 10: Customs duties : 

Any order placed on the JOANNA CALLA site outside of France may be subject to customs duties or other additional taxes. In this case, the latter are the responsibility of the BUYER and are his responsibility.

JOANNA CALLA is under no obligation to verify and inform the PURCHASER of applicable customs duties and taxes. To know them, it is the BUYER's responsibility to get information from the competent authorities in his country.

JOANNA CALLA assumes no legal responsibility if the BUYER does not pay the necessary taxes.

Article 11: Order and payment terms :

The BUYER, who wishes to purchase a product or a service, must :

- order on the JOANNA CALLA website at
- make the payment by credit card (Payplug, Stripe or Alma) within 4 days maximum. In the absence of payment JOANNA CALLA reserves the right to cancel the order.
- confirm your order and payment. 

Confirmation of the order by '' click '' entails the prior acceptance of these general conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction.

Confirmation by '' click '' will be equivalent to signature and acceptance of the operations carried out (law of 13.03.2000 on electronic signature). The JOANNA CALLA company will communicate by email confirmation of the recorded order. All orders regardless of their origin are payable in EUROS (€).

Retention of title clause: the articles remain the property of JOANNA CALLA until full payment of the price of the order (In accordance with law n ° 80.335 of 12 May 1980).

Payment in several installments (ALMA), valid only for France: The order is sent only after acceptance of the PURCHASER's file by the company ALMA and its full payment.

Payment for the order is secure and is made by credit card using the :

- Payplug - a secure web payment infrastructure

- ALMA (valid only for France) - for payments in 2 installments from 100€ of purchase (and up to 2000€). The BUYER must also accept the T & Cs of the ALMA company.

Article 12: Withdrawal and return :

BUYERS benefit from a legal withdrawal period of 14 days, in accordance with the Consumer Code article 121-20 which provides for a right of repentance, from the day of delivery of their order, the postmark making faith, to return the product (in its original packaging, without any visible trace of use accompanied by its invoice and under the same shipping conditions as those used by the JOANNA CALLA store) to the JOANNA CALLA seller for exchange or to have without penalty, with the exception of return costs which remain the responsibility of the BUYER.

Any return must be reported in advance by mail or email using the withdrawal form.

The BUYER will provide JOANNA CALLA with proof of the reshipment of his order (colissimo number, letter max, etc.).

Items returned incomplete, damaged or damaged by the BUYER may be subject to a discount applied by JOANNA CALLA. Items that will not be sent under the same shipping conditions as those applied by the JOANNA CALLA store may also be subject to a discount applied by JOANNA CALLA.

"Made-to-measure", "personalized" or "purchased during a trade fair or exhibition" items are not returned, exchanged or reimbursed.

Jewelry and "Calla box" subscriptions are not returned, exchanged or refunded.

The shipping costs are the responsibility of the BUYER, including for a return of goods (and under the same conditions as when purchasing the goods).

The period for refunding the goods is 14 days from the day of receipt.

The JOANNA CALLA store will reimburse you for the corresponding amount using the same means of payment as that used by the PURCHASER or with his agreement, any other means of payment which does not incur costs.

No complaint will be admissible after a period of 14 days after receipt of the goods.

In the event of an order error JOANNA CALLA reserves the right to accept the return of the items in question. After mutual agreement, erroneous products must be returned new, unused and in their original packaging (and under the same shipping conditions as those used by the JOANNA CALLA store). Return and reshipping costs are the responsibility of the BUYER.

In the event of JOANNA CALLA's error, the items will be exchanged upon receipt of the return. Return postage and re-shipment will be borne by JOANNA CALLA.


JOANNA CALLA may defer reimbursement until receipt of the product or until the PURCHASER has provided proof of shipment of the product, the date chosen being the date of the first of these facts.

The BUYER must, without undue delay and in any event, no later than 14 days after communication of his decision to withdraw, send the product to :


Mme Joanna Moncel

26 rue Firmin Gemier 

75018 Paris, France


Any incomplete, broken, damaged or worn product will not be taken back, exchanged or refunded.

Article 13: Payment :

The price is payable when ordering. No item can be sent to the BUYER if the latter has not paid for the entire order.

Payments will be made by CB (via Payplug or Stripe).

Payplug and Stripe guarantees the security of the PURCHASER's bank details.

Credit card numbers are not communicated to the site administrator and are not kept on JOANNA CALLA's servers.

JOANNA CALLA reserves the right to collect payment and send the package once the payment has been validated by its bank. The digital invoice is available in the space of each BUYER.


In the event of late payment, application of a lump sum indemnity of 40€ for recovery costs, according to article D.441-5 of the Commercial Code (mandatory mention in the GTC since January 1, 2013). 

Article 14: Shipping costs :

Shipping costs are free in France from 250€ of purchase and from 350€ for shipments abroad. They calculate automatically.

Shipping costs include: postage costs

These prices follow the evolution of the postal service rates.

JOANNA CALLA advises the BUYER to group their purchases into a single order to take advantage of reduced shipping costs.

JOANNA CALLA cannot combine separate orders and the BUYER will have to pay shipping costs for each of them.


In accordance with articles 105 and 106 of the Commercial Code, the products are shipped at the risk of the recipient.

The BUYER is solely responsible for the data he communicates.

Article 15: Force majeure :

JOANNA CALLA cannot be held liable in the event of force majeure such as strikes, fires, natural disasters, pandemics, epidemics, bad wording of the delivery address due to the customer, failures of transport providers, eg: La Poste or other companies, this list not being exhaustive.

Article 16: Guarantee and after-sales service :

The items sold are made by hand and mainly in polymer clay, with great care. These are unique pieces or very small series.

JOANNA CALLA guarantees the quality of the jewelry sold and checks the creations before sending.

The BUYER has 3 days from delivery to file a complaint for non-conformity or apparent defect of the delivered items, by email to contact[@]

If the apparent defect or lack of conformity is proven, JOANNA CALLA undertakes to replace the item or to reimburse the buyer within 30 days maximum and at its expense.

JOANNA CALLA can not be held responsible for deterioration occurring after the act of purchase and this for each of the items sold, nor to be entitled to damages for the BUYER.

JOANNA CALLA cannot be held responsible for any loss of jewelry and / or misuse by the BUYER.

JOANNA CALLA does not reproduce lost jewelry or any part of it.

Article 17: Responsibility :

JOANNA CALLA in the online sales process is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other involuntary problems.

Article 18: Settlement of disputes :

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, JOANNA CALLA offers a consumer mediation system. The chosen mediation entity is: CNPM - CONSUMER MEDIATION. In the event of a dispute, you can file your complaint on its website: or by post by writing to CNPM - MEDIATION - CONSUMPTION - 27 avenue de la libération - 42400 Saint-Chamond.

These online sales conditions are subject to French law and the competent courts. In the event of a dispute and in the absence of an amicable settlement, the parties assign jurisdiction to the Commercial Court of Paris.

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